In a context increasingly affected by natural disasters and extreme weather events, the need for efficient digital solutions in damage management has never been more urgent. Daune PAD is a mobile app developed to support both insured individuals and claim inspectors, providing a modern and transparent process for assessing damage to insured homes.

Developed in collaboration with experts in the insurance industry, this app aims to digitize the entire damage assessment workflow, significantly reducing bureaucracy, processing time, and the risks of human error. Daune PAD enables direct, fast, and secure interaction between users and the insurance provider, delivering an efficient and intuitive experience during some of the most stressful moments for any homeowner.

Technical Specifications and Key Features

For Insured Users – Self-Assessment Module

• Guided Damage Reporting Flow
• Step 1: Entering the damage claim details.
• Step 2: Uploading photos and relevant documents.
• Step 3: Selecting damaged rooms.
• Step 4 (optional): Declaring affected annexes (e.g. garage, shed).
• Step 5 (optional – for additional coverage policies): Listing damaged household items.
• Step 6: Reviewing and submitting the self-assessment summary.

Notifications and Confirmations

Once submitted, users receive confirmation inside the app and via email and SMS.

Summary and Edit Option

Users can return to any step to complete or correct data, with the ability to "Save" or "Cancel".

Validation and Partial Completion

If any required step is missing, the "Finish" button is disabled and a visual alert appears: "Please complete all required information".

Conflict Management

If a case is already being processed by another user, an informative screen is shown instructing the user to contact the insurer.

Cancel Claim Option

Users can abandon the process at any time, with a warning about data loss.

For Inspectors – Damage Case Management

Dedicated Tabs for Workflow Organization

"Cases in Progress": View of all ongoing damage assessments.

"Upcoming Appointments": List of scheduled assessments in the next 30 days, ordered by priority and deadline.

Advanced Search

Quick search by claim number, first and last name, with chronological results.

Detailed Filtering

Filter by location, type of damage, and time range (1 to 31 days).

Key Benefits of the App

• Efficiency: Paperless workflow with a clear, step-by-step process.
• Accessibility: Always available on mobile devices.
• Traceability: Real-time tracking of claim status and progress.
• Error Reduction: Guided data input minimizes human error.
• Full Transparency: Insured users can see each stage and its current status.
• Faster Processing Time: The full assessment process takes significantly less time compared to traditional methods.

Mission and Purpose of the App

The Daune PAD app was built with a clear mission:
to provide financial protection to homeowners in Romania against three major risks caused by natural phenomena (earthquakes, floods, landslides).

Beyond financial support, our goal is to educate the public about the importance of home insurance, contributing to a safer and more predictable future.